DENIS

Solution · MSP

DENIS for managed service providers

See and look after several customer networks from one console, with each customer kept apart. Small collectors report from every site and connect outbound only.

MSP management guideInformation for organisations

One view across customers, without mixing their data

Each customer has its own database, users, branding, settings and audit log, and your technicians move between customers without a separate login in each one. A small collector at each site is installed with one command and updated from the console.

  • An overview across all sites.
  • White-label branding.
  • Per-user, per-site access.
  • A customer’s data can be exported or imported as a standalone file.

Remote management the customer controls

A service provider can open a customer’s own DENIS from its console. The customer pairs, chooses the level (off, read only, read and write, full), sees a banner while it is in use and can disconnect with one click. Every MSP operator needs a second factor. Since 4.4 you can send a customer rules, which the customer accepts, tries or refuses, and a customer is invited with a single-use link and four spoken words.

For the technical team

Collectors report outbound-only over HTTPS: no inbound connection into the customer network. The same program runs as master, collector or agent. Actions on customers’ equipment are optional, off by default and limited to what the level and the customer’s devices allow.

Settings, MSP customers on demo data: four fictional customers with their state, the access level each reported, the license and the active devices
Your customers in one list: who is paired, which level they chose and how many devices each one reports.
The invitation dialog for a fictional customer: four words to read out by phone, the link and the code, both shown once
A single-use invitation: the four words go to the customer by phone, never in the same message as the link.

Limitations

  • Start with one collector and one customer. Every license can also act as an MSP license; there is no separate MSP edition.
  • There is no partner or reseller programme. Service providers interested in DENIS can register interest on the page for organisations.
  • An organisation may evaluate the Community edition free for 30 days from its first installation, on up to 100 devices, for evaluation and demonstration only; running its operations on DENIS needs a commercial license from the author, in the tiers DENIS 500, DENIS 5000 and DENIS 20000 (above 20,000 devices individually). See information for organisations.